Terms & Conditions

Reservations / Payment Terms / Cancellation Policies

• When reservation is placed, a 25% deposit is required. By paying deposit, client agrees to all terms and conditions of rental contract.

• Final payment must be paid on delivery day, cash, check, or credit card, no exceptions.

• Refund Policy: All deposits are non-refundable. Any cancellations within 10 days of the event date will not be honored and the entire contract balance will be due in full.

Delivery / Set-Up / Breakdowns

• Typical delivery days are as follows: 1-3 days before the event.

• Typical pick-ups days are 1-3 days after the event.

• A flat delivery fee of $75 is charged for orders needing a tent set up (this includes setting up and taking down the tent) and $25 is charged for orders not requiring a tent set up. This charge includes deliveries within 10 miles of 48042 and an additional $4 is charged for each mile in excess of 10 miles. 

• All rentals are considered a one day rental unless specified otherwise on the invoice. Additional charges may apply if rental is extended or not ready to be picked up the day after the event.

• Deliveries / pickups can be moved, depending on inclement weather or workload.

• Deliveries are given a 2-4 hour time frame. Courtesy calls are done the evening prior to delivery day to review delivery instructions.

• Equipment safety is solely the customer’s responsibility from the time of delivery to pick up time.

• If items must be transported to a specific area, i.e. upstairs, elevators or any point where extra time is involved, customer will be responsible for additional charges.

• Event Tent Rentals does not set up tables and chairs. They are left stacked under the tent.

• Table and chair set up and breakdown service is available for an additional fee.

• If you set up the equipment, it is also your responsibility to break it down into stacks and return it to the place it was delivered.

Tent Preparation / Installation / Breakdown

• Customer is responsible to ensure tent & equipment location is completely clear of all obstructions PRIOR TO Event Tent Rentals arriving at event location for tent installation or takedown.

• Rental items from Event Tent Rentals must be left stacked under tent for pick up in a secure location.

• Contact person needs to be on location or tent placement needs to be decided and communicated to Event Tent Rentals prior to tent delivery and installation. Additional fees will be applied if tent installation is delayed because either requirement was not met. Tents will not be moved once erected, without incurring an additional charge.

• It is the customer’s responsibility to advise Event Tent Rentals what is underground prior to tent delivery / installation. We are not responsible for any underground utilities, sprinkler systems, pipes, septic systems, electrical, etc.

• Keep in mind that overhead clearance (i.e., electrical wires, tree branches, etc.) is also necessary.

• It is the customer’s responsibility to know the permit restrictions / codes for the event location. Event Tent Rentals, is not responsible for reimbursement of tent rentals for customers who did not check permit policies / codes enforced by local or state agencies.

Rental Policies

• Quotes and proposals do not guarantee rental item(s) availability.

• All charges are for time out – whether or not items are used.

• Equipment, upon return, is inspected. Clients will be charged for any damages to equipment that cannot be attributed to normal wear and tear. We reserve the right to modify charges for broken, missing, and damaged items up to 72 hours after items have been returned and inspected.

• Rentals returned beyond dirty or normal wear will be assessed a cleaning fee.

• Rentals returned with staples, tape or any décor resulting in damage will be charged an additional fee, post event.

• Tents: NO OPEN FIRES UNDER TENTS!! Cleaning fees will be charged for cleaning of tents that have been exposed to being near a fire. Decorations causing damage or are left hanging in tents will be assessed for a cleaning / removal / damage fees. Client to incur these costs upon on-site and/or return inspection.

Loss or Damage of Rental Items

• Customer is responsible for any damage to or loss of equipment, while in customer’s possession. Accrued rental charges may not be applied against purchase charges or repair charges to lost or damaged equipment. Equipment damaged, while in customer’s possession, beyond repair will be paid for - at its replacement cost – when rented.

• Customer assumes tent and equipment damage and replacement risk, for the following events – not excluding any other reasons noted: vandalism, mischief, theft, loss due to disappearance of wrongful conversion by a person entrusted with the equipment; equipment returned to another rental company in error, etc.

• Customer is required to submit police reports to Event Tent Rentals for theft, vandalism or damaged cause due to equipment arising from illegal incidents.

• Responsibility of equipment remains with the customer from times of customer pick up (or delivery) until the time of pick up or return. Please be sure equipment is in secure location when not in use and protected from the elements. Rentals left in the rain will sustain damage and potential repair or replacement fees.

SMS Messaging

• Photobooth renters consent to SMS messaging. 

Agreements

• Customer agrees to and shall indemnify and hold Event Tent Rentals, harmless from all claims, losses, damages, cause of actions, suits and liability of any kind, including all expenses of court costs, litigation fees, attorney’s fees, for injury to or death of any person, or damage to any kind of property, or for any breach of contract, arising out of or in connection with this rental agreement and purposes for which this rental agreement was entered into, including but not limited to property damages, injuries and death due to the act, omission, mistake, fault, default or negligence of the customer, its agents and employees, any invitees, any uninvited guests, licensees, guest by invitees of the customer.

• Any customer, who enters into a contract with Event Tent Rentals, agrees to have a confirmed and valid credit card on record with us at all times during the rental agreement period. You hereby authorize Event Tent Rentals to store your credit card information and to charge all sums due to us at any time during the term of this agreement, including damages, unreturned items and extra rental fees for items not returned by the due date.